NexCall Build Trust & Drive Growth
Outsourced multilingual support for businesses across Malaysia & Singapore with Professional Customer Service
Who We Are
At NexCall, we believe that every customer interaction is an opportunity to build trust and drive growth. With over five years of proven experience in outsourced customer service, we help businesses across Malaysia and Singapore deliver professional, timely, and multilingual support.
Our dedicated team specialises in managing customer communication across multiple platforms, including social media and messaging apps, ensuring that your brand stays responsive and engaged around the clock. Whether you are in e-commerce, education, repair and maintenance, or other industries, NexCall customises solutions to match your exact needs.
By combining human expertise with digital marketing know-how, we streamline your customer service operations so you can focus on growing your business with confidence.
Our Product / Service
Our customer service outsourcing packages start from RM2,500 and above, fully customisable to meet your specific operational needs. Whether you run an e-commerce store, a repair and maintenance service, an education business, or an SME, we’ll tailor a plan that delivers reliable support while optimising your costs.
In addition, NexCall offers digital marketing solutions starting from RM2,000 per month with no contract commitment required, giving you the freedom and flexibility to scale. Our marketing services include:
TikTok Ads Management
— grow your presence on trending video platforms
Facebook Ads Management
— boost engagement and conversion rates
Google Ads Management
— reach high-intent audiences effectively
By combining our proven customer service systems with data-driven marketing strategies, NexCall helps you focus on what matters most: growing your business with confidence and clarity.
Why Choose Us ?
Over 5 years of specialised experience —trusted expertise in outsourced customer service for various industries.
Multilingual support — serving clients in English, Chinese, and Malay, reaching a wider audience professionally.
24/7 availability — flexible coverage, including weekends or extended hours, tailored to client needs.
Social media & digital marketing integration — not just replying to customers, but also managing inboxes, social media messaging, and supporting digital campaigns.
Customised solutions — adaptable packages for different industries (e-commerce, repair/maintenance, education, SMEs, etc.), ensuring you get exactly what you need.
Professional brand representation — your customers receive consistent, high-quality responses that reflect your brand values.
Cost-effective alternative to hiring in-house — save on recruitment, training, and operational costs while maintaining a high service standard.